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FAQ

Common questions and answers

How can I sign up to The Personal Barber Subscription?

Signing up is easy and only takes a moment. Join here today!

How does The Personal Barber work?

The Personal Barber is a recurring monthly subscription service that provides you with everything you need to have the best possible shave and to enjoy doing it! We focus on providing the best products that you need and throw in extras that will keep you intrigued.

How much does it cost?

The Personal Barber provides you with the means to have a great and enjoyable shave from only £24.95 per box. We offer a 15% discount for subscribers to our newsletter.

What do I get in The Personal Barber?

Your first box will include everything you need for a great shave so you can hit the ground running if you're a new user: a traditional safety razor, shaving brush, shaving soap and replacement blades. From then on you will receive new soaps, creams, blades, pre-shave oils, balms, alums and more. Each month is different but you will always be stocked with what you need to stay silky smooth. All products are handpicked and tested to make sure you only get the best available. You can find out more of what's inside the box here.

How does billing work?

Signing up for The Personal Barber means opting into a subscription service that bills you every month. We usually process payments on the 30th of every month or 10 days after your first payment, whichever is furthest away from your initial sign-up. For example, if you signed up on the 12th June you would renew on the 30th June. If you signed up on the 25th June you would renew on the 5th July. Renewals are always taken in advance of shipping and all boxes from your 2nd onwards are shipped around the 20th of the month. We also have 3, 6 and 12 month pre-pay subscriptions which are paid up-front, these too will automatically renew at the end of your subscription.

When does The Personal Barber ship?

We aim to send out your box the same day that you place an order (if ordered by 12:00 Midday). The next box in your subscription will be shipped around the 20th of the next month. You will receive a shipping notice when your box ships.

How much does shipping cost?

Absolutely nothing. It's free.

Do you deliver to anywhere in the world?

Shipping to the EU is £2.50. Rest of the world is £7.

When should I expect my box?

If this is your first box of the Monthly Shave Box subscription then you should expect your box 2-5 days after placing an order. For recurring boxes, we typically ship within 2-3 days after the 18th of each month, depending on whether it falls on a weekend or during a holiday. Your box should arrive within 2-5 business days after shipping.

Who delivers The Personal Barber?

We ship via Royal Mail 2nd class post.

How do I update my account information?

To update your account information, log-in at the top right of the page with your email address and password then click my account to see all your details which can then be altered by clicking the edit button. If you have any problems, get in touch at [email protected]

How do I cancel my account?

If you are not completely satisfied with The Personal Barber, or maybe you want to grow a beard for a bit, you can cancel at any time in the my account page. If you are perhaps going on holiday or simply want to take a break from shaving you can click the "skip a month" button (also on the my account page).
Please note, any cancellation request will cancel the next payment to be taken from your account. If you cancel after a payment has been made, and no longer wish to receive your upcoming box, you will need to request a refund before the box has entered processing for shipment.

How do I receive a refund?

If you would like to receive a refund, you must request it prior to the start of order processing and shipping (the 17th of the month). Refunds are unavailable for boxes that have already entered the packing and shipping process.

How do I contact you?

You can contact us at [email protected]

What if I have a unique opportunity for The Personal Barber?

If you have an item that you would like to be considered for inclusion in the box, please get in touch at [email protected]