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FAQ

Frequently Asked Questions

Signing up is easy and only takes a moment. Sign up here today! You can choose whether you want to be billed every 6 or 12 weeks.

The Personal Barber is a recurring subscription service that provides you with everything you need to have the best possible shave and to enjoy doing it! Every 6 or 12 weeks we send you a curated selection of essential high quality wet shaving products to keep you looking dapper whilst adding extras you may not have tried before to keep things intriguing. 

Yes! Just drop us an email after you've joined and we can set this up for you

The Personal Barber provides you with the means to have a great and enjoyable shave for only £24.95 per Discovery box. We offer a 10% discount on your first box if you sign up for our newsletter.

We also offer a smaller sized box called the Essentials Box which is only £12.95.

Every kit costs the same. If you're on the Discovery Box subscription then each kit is £24.95. If you're on the Essentials Box subscription then each kit is £12.95.

Your first box will include everything you need for a great shave so you can hit the ground running, even if you've never shaved before: a traditional safety razor, shaving brush, shaving soap/cream and replacement blades.

Follow-up boxes feature extra pre and post-shave products you may never have tried before to make your morning routine even more interesting, such as pre-shave oils, balms, alums and more. Each box features completely different items but you will always be stocked with what you need to stay silky smooth.

All products are handpicked and tested to make sure you only get the best available. You can find out more of what's inside the box on our blog here.

Our smaller tier option, the Essentials Box, consists of a new shaving soap/cream plus a restock of 10 replacement blades. Each box features a different scented shaving soap/cream plus new brands of blades to try so your morning routine is never dull.

We get this question a lot, with some people worried about cutting themselves.

Fortunately, it's called a safety razor for a reason! The bar protects you from the blade so you can remove your beard with ease. It does take a few shaves to get the hang of but we include step by step instructions that quickly take you from novice to master in only 1 or 2 shaves.

We're proud to be able to say that over 90% of subscribers tell us they would never go back to their disposable cartridge after trying our razor.

Yes! We have lots of members that shave their head.

It is considered a more advanced technique so it might take a bit longer to get the hang of it but once you know what you're doing it will give just as fantastic a shave as anywhere else.

If you're head and face shaving, make sure to replace your blades more frequently (2-3 shaves).

Of course! Our shaving club is all about discovering fantastic new artisan soaps, creams and more. You can use any razor with the main products we include in the box. 

Yes! If you login to your account, and head over to "manage subscriptions" you can add extra items to your box to save on postage costs.

As the contents of the box changes with each delivery, we can't guarantee it will be allergen-free. However, we do specify the ingredients in each box on our blog page so you can check before you buy.

If a box is coming up with an item that you won't be able to make use of, drop us an email and we will try our best to find you a replacement from a previous box, subject to stock.

Signing up for The Personal Barber means opting into a subscription service that bills you according to your chosen box frequency.

You will be sent a reminder 4 days before your renewal is coming up. Payment is taken on the day of your renewal and your box will be shipped to you the following day.

For example, if you are on a 6-weekly membership, you will be charged every 6 weeks and be sent a new box every 6 weeks. You are charged per box you receive.

We aim to send out your box the same day that you place an order (if ordered by 12:00 Midday). The next box in your subscription will be shipped the day after your next renewal. You will receive a shipping notice when your box ships.

It's free. For UK subscribers to our recurring subscription boxes, shipping is included, you don't pay anything extra.

However, buying individual items from our online shop (not the subscription) has a small delivery fee unless you reach the minimum spend of £60. If you buy an item at the same time as the subscription box, we can combine the two into one package and shipping will be free.

Check out our delivery charges page for a full list of prices

Shipping costs for our subscription boxes cost:

£3 to EU addresses for an untracked service
£6.50 to EU addresses for a tracked service
£7 to the rest of world for an untracked service
£11.95 to the rest of the world for a tracked service

Please note that shipping for subscription boxes internationally is different to the cost of shipping individual items in our online shop. This is because we subsidise part of the cost to make it as cheap as possible for our subscribers.

Check out our delivery charges page for a full list of prices for shop items sent Internationally

For UK subscribers to our recurring subscription, you should expect your box 3-5 days after receiving our 'shipped' notification. 

International customers can expect to receive their box 7-10 business days after receiving their 'shipped' notification.

PLEASE NOTE: The pandemic is having an unprecedented affect on global courier chains and we are seeing a lot delays for our international orders, with some taking up to 5 weeks to arrive.

We usually ship all subscription boxes with Royal Mail.

For UK customers: If it's been 10 days since receiving your shipped notification email and your order hasn't shown up, please get in touch at hello@thepersonalbarber.com
We will try to track down your parcel and send a replacement if required.

For International customers: Royal Mail requires us to wait a full 30 days before they'll consider a parcel lost, but please get in touch if it's been 2 weeks since your shipped notification and we can do our best to chase them up.

To update your account information such as address, log-in at the top left of the page with your email address and password then you can see all your details which can then be altered by clicking the edit button.

Updating your address details must be made from your "manage subscriptions" section after logging in.

If you have any problems or are in any doubt, get in touch at hello@thepersonalbarber.com.

Of course! If you are not completely satisfied with The Personal Barber, or maybe you want to grow a beard for a bit, you can cancel at any time from your account page. If you are perhaps going on holiday or want to take a break from shaving you can click the "skip a box" button (also on your account page).

Please note, once a renewal payment has been taken, your subscription box goes into packing and processing for the next day and cannot be cancelled. But don't worry, we give you plenty of time to cancel before renewing so you're never caught short.

Yes. We send out a reminder email, notifying you of your next payment and box, 4 days before it is processed. 

For any enquiries about your subscription, or even if you just want to ask about achieving the best possible shave with your new razor, you can drop us an email at hello@thepersonalbarber.com

If your order has arrived damaged, please contact us within 48 hours of delivery and we will get it replaced.

It is not usually possible to cancel an order once placed, due to the speed we send them out, however, please send an email to hello@thepersonalbarber.com and we will do our best to help.

Please note, once an order has begun to be processed, it is not possible to recall it.